Solutions 2000 - Security Info

Useful Security Information

In an effort to increase the security and confidentiality of your Username and Password, Solutions2000 have undertaken to implement some new measures. These measures are as follows:

1.   Multiple logins: Previously when solutions2000 activated a client by default they were allowed two (2) simultaneous connections. This meant that two (2) people could have accessed our system using the same Username and Password at the same time. This will now be changed to 1 user login per customer.

2.     Password changes: A client may change their logon password or e-mail password from over the Internet. This service was put in place to give clients a greater control over the security and integrity of their password.

3.    Forgotten Passwords: Solutions2000 will not give out a client’s username and password over the phone. If you have forgotten your Username and password then you need to come into our office and talk to the Webmaster.

4. Who knows my password? Solutions2000 have taken all necessary steps to ensure that the confidentiality of our clients username and passwords are not breached. When a client is activated a random password is given to the new client who then logs on to our security server and changes the password to something he/she alone would know. The password entered into the server is encrypted so that anyone looking on cannot see what the user is typing in. This is also done when a client wishes to change their password. The room that our security server is in is locked at all times and the only person that has a key to that room is the Webmaster. Solutions2000 has instructed their staff that at no time should they ask a client for their password. It was brought to our attention that some clients gave their password to our technicians for testing or trouble shooting purposes. This practice must cease immediately.

Our technicians have been strictly forbidden from receiving customer's password and have been instructed to

1) Inform the webmaster

2) Request the customer to immediately change his/her password if/whenever a customer voluntarily or involuntarily reveals his/her password.

On the clients side however, Solutions2000 has no control over the security of the Username and Password. As long as another person other than the holder of the account knows the password whether it be your child, wife, employee or friend it is still a security breach. Solutions2000 cannot be held liable for cost incurred if someone knows your Username and Password. Solutions2000 recommends that if you suspect that your User details have been breached you should contact us immediately to have your password changed.

5. Your system is not working: In the event that your computer is not working for any reason then it is recommended that you have your account temporarily suspended. As long as a computer has Internet access (e.g. a friends system) then your Username and Password can be used to login into our Internet service. This would mean that even though your system is not working at home or at work then you or someone else using your login details on another system can gain internet access for which charges will be incurred and hence you will be billed for this usage.

Also even if your system at work or home is functional but you do not wish to utilize our Internet services for a period of time, it is recommended that you request to have the account temporarily suspended. Since your contract with us has from 0 to 30 hours and above then even if you did not use the service you would have incurred 0 hours usage hence you will be billed.

Additional Options (1)

Additional Options (2)